Log in to your portal
Go to spvoice.starpeer.com and log in with your portal username and password.
Starpeer UC · Desk phonesspvoice.starpeer.com
Your buttons, your way.
The buttons on your desk phone can show you when a coworker is on a call, or dial an outside number with one press. This guide shows you how to set up, change and clear those buttons from your Starpeer portal.
Before you start
Have these ready.
Your portal login
Your Starpeer portal username and password, for spvoice.starpeer.com.
Your list of buttons
The coworkers and outside numbers you want on your buttons, in the order you want them.
Saved work on your computer
Saving your buttons can restart your phone. If your computer gets its internet through the phone, it will drop for a minute or two, so save your work before the last part.
Part 1 · Open the button editor
Phones, then the settings wheel
Your buttons live with your phone in the portal.
Step 1 of 4keep scrolling to advance
Click Phones
On the left side of the screen, click Phones. You'll see every phone and app on your line.
Click the settings wheel
Find your desk phone and click the settings wheel at the right end of its row. When you hover over it, it says CONNECTbuilder.
Only desk phones have a settings wheel. The WebPhone and the ConnectWare app don't have buttons to set up.
Click Yes
When it asks about editing the button configuration for this phone, click Yes. You'll see a list of your phone's buttons. Any button marked Unassigned is free to set up.
Admins only
Setting up someone else's buttons
Open their phone instead
Log in to the portal, click Users on the left, then click the person whose buttons you want to change. Click Phones, then click the settings wheel next to their phone and click Yes.
Then carry on as normal
From there, the rest of this guide works the same as it does for your own phone.
Part 2 · Add a coworker button
See when a coworker is busy
Use this for anyone in the company with an extension. A light next to their name shows green when they're free and red when they're on the phone.
Step 1 of 4keep scrolling to advance
Click an Unassigned button
Click any button marked Unassigned.
Choose User (BLF)
Under feature, select User (BLF).
Pick the person
Click the box just below it, the one that says Enter a user name or extension. Type the person's name or extension number, then pick them from the list.
Add the name they go by
If the person goes by a different name, type it in the Custom label box next to it. That's the name your phone will show.
If the system says "Robert Smith" but everyone calls him "Bob," put Bob in Custom label.
Part 3 · Add a speed dial
One press for an outside number
Use this for cell phones or any number outside the company. Speed dial buttons don't have a status light.
Step 1 of 4keep scrolling to advance
Click an Unassigned button
Click any button marked Unassigned.
Choose Speed Dial
Under feature, select Speed Dial.
Enter the number
Click the box just below it, the one that says Enter a number. Type the phone number with the area code. You don't need a 1 in front.
Name it
Type a name in the Custom label box, like Cell or the person's name. That's what your phone will show.
Part 4 · Change or clear a button
Clear it first, then reuse it
You can only set up a button that says Unassigned. To change a button that's already in use, clear it, then follow Part 2 or Part 3.
Step 1 of 2keep scrolling to advance
Three dots, then Clear Button
Click the three stacked dots to the right of the button, then click Clear Button. It now says Unassigned.
Cascade Button Clear
Find the button you want to start clearing from. Click its three stacked dots, then click Cascade Button Clear.
Cascade Button Clear clears the button you picked and every button after it. Make sure you start at the right one.
Part 5 · Sidecar buttons
The extra buttons have their own screen
For a Grandstream 2616 or 2613, or a Yealink phone with a sidecar.
Step 1 of 2keep scrolling to advance
Open the sidecar
Above button 1 there are tabs. Phone holds the phone's own buttons. Click the sidecar tab next to it.
Only see Add Sidecar? Your sidecar isn't set up in the portal yet. Contact VanBelkum Support rather than adding one yourself.
Set them up the same way
Set up the sidecar buttons just like in Parts 2 to 4.
Part 6 · Save your changes
Right away, or overnight
Save and resync updates your phone right away. Save updates it at midnight.
Step 1 of 2keep scrolling to advance
Up arrow, then Save and resync
Click the small up arrow on the right side of the Save button, then click Save and resync.
This may restart your phone. If your computer gets its internet through the phone, it will be offline until the phone comes back on. Save your work first. The connection comes back on its own.
Just click Save
Click Save. Your changes go to the phone at midnight, and nothing restarts during the day.
Quick troubleshooting
If something's off.
- I can't change a button
- It's already set up. Clear it first (Part 4), then set it up again.
- My changes aren't on the phone
- If you clicked only Save, they'll show up after midnight. To update now, use Save and resync.
- A speed dial button has no light
- That's normal. Only User (BLF) buttons have status lights.
- The wrong name shows on a button
- Click the button and fix the Custom label box.
- I can't find my sidecar buttons
- Click the sidecar tab next to Phone, above button 1.
- My computer lost internet after saving
- The phone is restarting. Wait a minute or two for it to come back on.
Need help?
If you can't log in to the portal, or your buttons still aren't right after these steps, contact VanBelkum Support.