Starpeer UC · WebPhonespvoice.starpeer.com

Calls from your browser.

The Starpeer WebPhone lets you make and take calls from your web browser, so you don't need a desk phone. Open it from the phone portal, set up your headset once, and check your mic before you call.

Start at the portal Jump to "No microphone"

7steps

~3minutes

0apps to install

Before you start

Have these ready.

Your portal login

Your Starpeer portal username and password. The WebPhone uses the same login; there is nothing separate to set up.

A headset, or a mic and speakers

A headset gives callers the clearest sound. Your computer's built-in microphone and speakers also work.

Google Chrome or Microsoft Edge

The WebPhone runs in the browser. Use Chrome or Edge.

The Starpeer WebPhone open in a browser, showing contacts and the green phone icon — Where you'll end up: the WebPhone, ready to call.

Part 1 · Open the WebPhone

Apps, then Starpeer Webphone

The WebPhone opens from the phone portal you already use.

The Starpeer portal with the Apps menu open.

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Step 01

Open the Apps menu

Step 02

Choose Starpeer Webphone

Click Starpeer Webphone in the menu. The WebPhone opens and shows a loading circle for a few seconds.

Part 2 · First-time setup

Your mic, your speakers, your pop-ups

You only do this the first time you open the WebPhone, or after you change your browser settings.

Select your microphone screen — The WebPhone's setup screens.

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Step 03

Allow microphone access

Your browser asks if the WebPhone can use your microphone. Click Allow. If you click Block, callers won't be able to hear you.

Step 04

Select your microphone

Use the drop-down list to pick the microphone for calls. If you have a headset, choose the headset. Say a few words: the Microphone Activity bar should move while you talk. Then click NEXT.

Step 05

Select your speakers

Use the Audio Output drop-down to choose where you'll hear calls and ring sounds, like your headset or your computer speakers. Use the Volume slider if it's too loud or too quiet. Then click NEXT.

Step 06

Turn on notifications

If your browser asks to show notifications, click Allow. A pop-up then tells you when a call or message comes in, even while you're working in another tab. Click NEXT to finish.

Blocked them by mistake? Click the lock icon next to the web address and set Notifications to Allow.

Part 3 · Check your microphone

Look at the top-right corner

The WebPhone opens to your Contacts. Before you call, check the icon in the top-right corner.

WebPhone with the microphone connected and a green phone icon — The WebPhone home screen.

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Step 07

Green phone icon: ready to call

A green phone icon in the top-right corner means the WebPhone can use your microphone. Click the orange DIAL PAD button on the left to make a call.

If you see this

Red "No microphone": callers won't hear you

The WebPhone can't use your mic. To fix it:

Plug in your headset, if you use one.
Click the lock icon next to the web address and set Microphone to Allow.
Refresh the page. The badge should turn into the green phone icon.

Quick troubleshooting

If something's off.

I don't see Apps: Make sure you're logged in to the portal. If your browser window is small, make it wider.
The WebPhone says No microphone: Plug in your headset, set Microphone to Allow in the browser, and refresh.
I can't hear the caller: Open Settings (the wrench icon) and check that the right Audio Output is chosen.
I don't get call pop-ups: Set Notifications to Allow for the site in your browser.

Need help?

If you can't log in to the portal, or the WebPhone still won't use your microphone after these steps, contact VanBelkum Support.

Want to compare the WebPhone with the ConnectWare and ConnectMobile apps? See Starpeer Mobile & Soft Phone.