Starpeer UC · Call history
Every call is on record. Use it.
Call History shows who called whom, when, for how long, and how good the audio was on each end. When a call sounds choppy or drops, it's also the fastest way to get it fixed: send us the number and the time, and we can trace that exact call.
Where to find it
Three places, same calls.
Starpeer portal
Sign in at spvoice.starpeer.com and choose Call History in the menu on the left. This is the full view, with the quality scores, and it's the one this guide walks through.
Mobile apps
In ConnectMobile, tap the Call History tab. In ConnectWare, tap Call Log. Both show your calls in and out and the ones you missed.
Reading the portal
One row per call.
Each row is one call. The numbered markers match the list under the table. The highlighted row is a call where the person answering heard the audio cut in and out.
| From | 1Number | 4 | 2Dialed | To | 5 | 3Date | Duration | 6 |
|---|---|---|---|---|---|---|---|---|
| Lakeshore Supply | (616) 555-0142 | 4.5 | (616) 555-0100 | 101 (Front Desk) | 1.2 | Mar 20th 3:33 pm | 1:21 | ⌕ ▤ |
| Front Desk | 101 | 4.5 | (616) 555-0177 | (616) 555-0177 | 4.5 | Mar 20th 3:24 pm | 3:29 | ⌕ ▤ |
| Harbor Dental | (616) 555-0163 | 4.4 | (616) 555-0100 | 103 (Billing) | 4.5 | Mar 20th 2:35 pm | 0:47 | ⌕ ▤ |
| Billing | 103 | 4.5 | 101 | 101 (Front Desk) | 4.5 | Mar 20th 1:30 pm | 0:10 | ⌕ ▤ |
Made-up calls and 555 numbers. On a phone, swipe the table sideways to see every column.
- 1Who started the call. An outside number, or an extension for calls made from your office.
- 2Who it went to. The number that was dialed, and in the next column the extension or person that picked up.
- 3Date and time. The detail we need most when something went wrong.
- 4Audio quality for the caller. This reflects their cell signal or network. 4.5 is a perfect score.
- 5Audio quality for the person answering. A 1.2, like the red score above, usually means the audio was cutting in and out.
- 6Cradle to Grave. The icons at the end of the row open a summary of the call: where it rang, who answered, and who hung up first.
Green is good, red is trouble. The higher the score, the clearer the call sounded. When one side is red and the other green, the problem is on the red side's connection, not the whole call.
Reporting a bad call
Two details get it traced.
With the number and the time, our team can find that exact call and see the caller, both quality scores, how long it lasted, and who hung up. Without them, we're guessing.
Find the call
Open Call History and find the row for the call that sounded bad. Note the phone number on the other end and the date and time.
Send it to us
Call (616) 301-7676 or contact support with those two details and what you heard: choppy, robotic, one-way audio, or a dropped call.
Tip: Give the same date and time to whoever runs your office network. If something else was happening on the network at that moment, like a backup, a big download or an internet outage, that's often the cause.
A call sounded bad?
Send us the number and the time. We'll pull up that call and tell you what we see.