Dial the number
Type the phone number or extension. To fix a wrong digit, press the soft key under Clear.
Starpeer UC · Cordless phonesYealink W56H · W59R
Your desk phone, off the desk.
Your Yealink cordless handset does what a desk phone does: transfers, hold, park, conference calls and voicemail. This guide shows you the keys to press, one task at a time.
Before you start
Know your phone.
Your handset talks to a base that sits somewhere in the office. You only touch the base if something goes wrong. The steps in this guide are the same on the W56H and the W59R: both have the same keys in the same places.
Soft keys
The two white dashes just under the screen. What they do is printed on the screen above them, like Options on the right or Resume on the left.
OK and the arrows
The round OK key in the middle, with arrow keys around it. Use the arrows to scroll a list and OK to pick. From the idle screen, OK opens the menu.
Green and red keys
The green key places or answers a call. The red key ends a call, goes back a screen, and turns the handset on and off.
Speaker and Message
Left of the arrows is the speaker key. Right of the arrows is the Message key, an envelope, for voicemail.
TRAN and Mute
TRAN is bottom left, under the * key. Mute is bottom right, under the # key.
W59R extras
The rugged W59R also has its own volume keys and an emergency alarm button. Holding the alarm button for 2 seconds sets off the alarm. What the alarm does is set up on the base, so ask a tech before you rely on it.
Part 1 · Place and answer calls
Dial first, then press green
Dial the full number or extension, then send it.
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Press the green key
Press the green key to place the call.
Hang up
When you're done, press the red key or set the handset back in its charger.
Answer with green or speaker
Press the green key to talk on the handset, or the speaker key to answer on speakerphone.
Part 2 · Transfer a call
Every transfer starts with TRAN
Stay on the line with the caller. Don't put them on hold first.
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Talk to them first
You speak to the person before you hand the call over.
- Press TRAN.
- Dial the extension or number.
- Press OK, or wait for it to ring through.
- Tell them who's calling, then press TRAN again.
With an announced transfer, the caller's number is not passed along.
Send it straight through
The call goes over without you announcing it.
- Press TRAN.
- Dial the extension or number.
- Press TRAN again.
With a blind transfer, the caller's number is passed along, so the other person sees who's calling.
Send the caller to someone's voicemail
The call skips the person's phone and goes to their voicemail.
- Press TRAN.
- Dial * and then their extension. For extension 205, dial *205.
- Press TRAN again.
Part 3 · Mute, hold and park
Pause a call, or hand it to anyone
Hold keeps the call on your handset. Park puts it where any phone in the office can pick it up.
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Press Mute
During a call, press Mute, bottom right under the # key. The caller can't hear you. Press Mute again to talk.
Options, then Hold
Press the soft key under Options, on the right. Use the arrows to scroll to Hold and press OK. The caller hears music or a message if your company has one set up.
To pick the call back up, press the soft key under Resume, on the left.
TRAN, 7000, then TRAN
Stay on the line with the caller.
- Press TRAN.
- Dial 7000 and press OK.
- Listen for the park number it reads back, like 7001, 7002 or 7003. Write it down or tell the person picking up.
- Press TRAN.
Dial the park number
From any phone in the office, dial the park number you heard, like 7001, and press the green key. You're connected to the caller.
Part 4 · Conference calls
Three people, or up to 10
Add one more person to the call you're on, or have everyone dial into the conference bridge.
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Options, then Conference
Stay on the line with the first person.
- Press the soft key under Options. The first person goes on hold.
- Use the arrows to scroll to Conference and press OK.
- Dial the second person's number or extension and press OK.
- When they answer, press the soft key under Conf. All 3 of you are now on one call.
Dial 9000
The conference bridge holds up to 10 people. Everyone dials in the same way.
- Dial 9000 and press the green key.
- When asked, enter the bridge PIN.
- When asked, say your name and press #.
Don't know your bridge PIN? Call a tech at (616) 301-7676.
Part 5 · Voicemail
Hear it, then set your greeting
Listening by phone asks for your voicemail PIN.
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Three ways you'll know
The light on your handset blinks and a voicemail icon shows at the top of the screen. You hear a broken, stuttering dial tone. And a copy of the message lands in your email.
Press Message
Press the Message key, the envelope. Arrow down to your extension and press OK. Enter your PIN, then follow the prompts.
Dial 5001 and your extension
From any phone in the office, dial 5001 and then your extension. For extension 205, dial 5001205. Enter your PIN, then follow the prompts.
Use the Starpeer phone portal
Log in to the Starpeer phone portal at spvoice.starpeer.com to hear and manage your messages.
Message, PIN, then 6
Everyone records their own greeting. Press the Message key, enter your PIN, press 6, and follow the prompts.
For the company's main greeting and holiday hours, see the greetings guide.
Part 6 · Do Not Disturb, history and contacts
Quiet the phone, or call someone back
These live in the handset's menu. Press OK from the idle screen to open it.
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OK, Call Features, Do Not Disturb
Do Not Disturb turns away every incoming call until you turn it off.
- Press OK, then go to Call Features › Do Not Disturb.
- Pick your line and press OK.
- Turn it on and confirm. A Do Not Disturb icon shows at the top of the screen.
Follow the same steps to turn it off. If your phone stops ringing and you don't know why, check for that icon first.
History, pick a list, press green
Your handset keeps lists of missed, placed and received calls.
- From the idle screen, press the soft key under History. Or press OK and go to History.
- Pick a list.
- Arrow to the call and press the green key to call back.
OK, Directory, press green
- Press OK and go to Directory.
- Pick a directory.
- Arrow to the person and press the green key.
Part 7 · Power, charging and range
Keep it charged and near the base
The handset only works while it can reach the base, or a repeater if your office has one.
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The red key
To turn the handset on, press the red key or set it in the charger. To turn it off, hold the red key down on the idle screen.
Back in the charger
Set the handset in its charger when you're not using it. The light on the handset is solid red while it charges and goes off when it's full. The battery icon at the top of the screen shows how much is left.
If the handset won't turn on, leave it in the charger for a while, then press the red key.
Watch the signal bars
The bars at the top left of the screen show how well the handset hears the base. Yealink rates it at up to 50 m indoors, in ideal conditions. If calls break up or the bars drop, move closer to the base.
Quick troubleshooting
If something's off.
- The phone isn't ringing
- Look for the Do Not Disturb icon at the top of the screen. If it's there, turn Do Not Disturb off (Part 6).
- No signal bars, or calls break up
- You're too far from the base. Move closer and try again.
- The handset won't turn on
- Set it in the charger. The light should go solid red. Give it time, then press the red key.
- The person I transferred to doesn't see the caller's number
- That's how an announced transfer works. Use a blind transfer if they need to see it (Part 2).
- I lost a parked call
- Dial the park number you heard when you parked it, like 7001, from any phone in the office.
- I want to change the company greeting
- See the greetings guide for the main greeting and holiday hours.
- The lights on the base aren't all green
- When the base is working, all of its lights glow green. If they don't, call a tech. If a tech asks you to factory reset the base, use the base reset guide.
Still not working
Call a VanBelkum tech at (616) 301-7676. Have your extension handy.