Starpeer UC · Star codes
Phone features, one code away.
Star codes turn on forwarding, Do Not Disturb, call pickup and more by dialing a short code. They work best from a desk phone, an analog phone or a cordless handset, and they also work from the ConnectMobile and ConnectWare apps and the web phone.
How to dial a code
Dial it like a phone number.
Pick up the handset or open the dial pad, enter the code, and press call or send. Where a code says ext, put in the extension number, for example *105 for extension 105. Where it says number, put in the full 10-digit phone number.
Desk, analog and cordless phones
This is where star codes are used most. Lift the handset or press the speaker button, dial the code, and wait for the confirmation tone or message before hanging up.
Mobile app and web phone
Open the dial pad in ConnectMobile, ConnectWare or the web phone and dial the code the same way. Codes that act on the phone system, such as forwarding, change every phone on your extension.
Handling calls
Voicemail, pickup and intercom.
| Code | What it does | Good to know |
|---|---|---|
| *ext | Goes straight to that person's voicemail without ringing them. | Use it as the destination when you transfer a caller to voicemail. 03ext does the same thing. |
| **ext | Answers a call that is ringing at another extension. | Handy when a coworker's phone is ringing and they're away. 07ext does the same thing. |
| *80ext | Intercom: calls that extension and it answers on speaker by itself. | Only the person's main phone answers, and only if it supports auto-answer. 08ext does the same thing. |
| *00 | Moves your call from one of your phones to the one you're holding. | Example: you're on a call in the mobile app, you sit down, and dial *00 from your desk phone. |
| *69 | Calls back the last person who called you. |
Forwarding and Do Not Disturb
Send your calls somewhere else.
Forwarding codes change the phone system, so they apply to every phone on your extension. Each one has an on code and an off code.
| Code | What it does | Good to know |
|---|---|---|
| *72number | Forwards every call to that number. | Dial *72 alone to turn forwarding back on to the last number you used. |
| *73 | Turns off forward-all. | |
| *90number | Forwards calls to that number only when you're on another call. | Dial *90 alone to reuse the last number. |
| *91 | Turns off forward-when-busy. | |
| *92 | Forwards calls you don't answer to the last number set. | |
| *93 | Turns off forward-when-no-answer. | |
| *78 | Turns on Do Not Disturb on the phone system. | Calls dialed straight to a device may still ring it. |
| *79 | Turns off Do Not Disturb. | |
| *77 | Blocks callers who hide their number. | |
| *87 | Lets hidden-number callers through again. |
Recording and call queues
Record a call, join a queue.
| Code | What it does | Good to know |
|---|---|---|
| *98 | Starts recording the call you're on. | Only if your company has on-demand recording turned on. |
| *99 | Stops the recording. | |
| *51 | Logs you in to your call queues, so queue calls ring you. | For people who answer a shared line, like a front desk or support queue. |
| *52 | Logs you out of your call queues. | Use it at the end of a shift so queue calls stop ringing you. |
Don't see the code you need? Some features, like call park and voicemail greetings, have their own buttons and steps on each phone. See the Starpeer guides for your phone model.
A code isn't doing what you expect?
Tell us the code you dialed, your extension, and what you heard. A tech will check the setting on the phone system.