Make a call
- Lift the handset, press Speakerphone, or press the Headset key.
- Dial the number.
- Press Send (the # key) or the Send softkey.
Starpeer UC · Desk phonesYealink T46 and T54W
Your desk phone, key by key.
Your Starpeer desk phone is a Yealink T46 or T54W. This guide shows you what each key does, how to make, hold, transfer and park calls, and the Starpeer codes for voicemail, parking and conference calls.
Your phone at a glance
Screen, softkeys, call keys.
Your Starpeer desk phone is a Yealink desk phone: a color screen with line keys on both sides, four softkeys underneath, and dedicated call keys beside the navigation pad. Names below are examples.
| Area | Where it is | What it does |
|---|---|---|
| Line keys | Left and right of the screen | Your own line (Alex Morgan, ext. 1000), plus Park 1 and Park 2 |
| Softkeys | Row of 4 keys under the screen | Change with what you're doing; at idle: History, Directory, DND, Menu |
| Navigation pad and OK | Center (on the T54W, left of the keypad) | Arrows scroll menus and switch calls; OK selects |
| X key | Below the navigation pad | Cancel or go back |
| Headset, Mute | Top right | Switch to headset; mute your microphone |
| Message, Hold | Middle right | Voicemail; put a call on hold |
| Redial, Transfer | Bottom right | Call the last number; transfer a call |
| Volume | Bar under the navigation pad | Ring volume when idle, call volume during a call |
| Speakerphone | Bottom right | Speakerphone on/off |
| Message light | Top right corner of the phone | Lights up when you have voicemail |
Reading the lights
What the colors mean
A line key's light shows the status of your line, a coworker or a park spot.
| Light | On your own line key | On a coworker or park key |
|---|---|---|
| Off | Key not set up | Not monitored, or no status |
| Solid green | Line free, ready for a call | Coworker available / park spot empty |
| Flashing green | Call on hold, press to resume | Not used |
| Solid red | Line in use: you're on a call, or on Do Not Disturb | Coworker on a call or on Do Not Disturb / call parked in that spot |
| Flashing red | Not used | Coworker's phone ringing |
The light in the top right corner of the phone means you have voicemail. Key colors follow your Starpeer button setup, so check with your administrator if a key behaves differently.
Part 1 · Making, answering and ending calls
The everyday calls
Handset, Speakerphone or Headset: any of the three starts or answers a call.
Step 1 of 4keep scrolling to advance
Call a coworker or redial
Call a coworker: press their line key if one is set up.
Redial: press Redial twice to call the last number. Press it once to see your placed calls, pick one with the arrows, and press Send.
Answer and switch audio
Answer a call: lift the handset, press Speakerphone, or press the Headset key.
Switch audio during a call: press Headset or Speakerphone, or pick up the handset.
End a call
Hang up, or press the End Call softkey.
Part 2 · Hold, transfer and conference
Pass a call along
Blind transfer sends the call without talking first. Attended transfer lets you introduce the caller first.
Step 1 of 4keep scrolling to advance
Put a call on hold
Press the Hold key. The line key flashes green. Press Hold again, or the Resume softkey, to pick the call back up.
With more than one call on hold, pick the call with the arrows first.
Send the call without talking first
- During the call, press Transfer. Your caller is put on hold.
- Dial the number, or press a coworker's line key.
- Press Transfer again (or the B Transfer softkey, if shown) and hang up.
Introduce the caller first
- During the call, press Transfer. Your caller is put on hold.
- Dial the number and press Send.
- When the other person answers, tell them who's calling.
- Press Transfer to hand off the call.
Add a third person
- During a call, press the Conference softkey. Your first caller is put on hold.
- Dial the second person and press Send.
- When they answer, press Conference again to join everyone.
If the second person doesn't answer, press Cancel, then Resume to go back to your first caller.
Part 3 · Park, DND, directory and everyday features
The rest of the keys
History, Directory, DND and Menu are the four softkeys under the screen when the phone is idle.
Step 1 of 6keep scrolling to advance
Park a call so anyone can pick it up
- During a call, press Park 1 or Park 2. The key turns red.
- Tell the person the call is for: "Call for you on Park 1."
- To pick it up, press the red park key on any phone.
No park key? Use the Starpeer park code in Voicemail and codes.
Do Not Disturb
Press the DND softkey. Calls go straight to voicemail and a DND icon shows on the screen. Press DND again to turn it off.
Call history
Press the History softkey to see placed, received and missed calls. Scroll to a call and press Send to call back. Press Option to add the number to your contacts.
Look someone up
Press the Directory softkey.
- Pick a list with the arrows (for example All Contacts or the company directory) and press OK.
- Scroll to the person, or start typing their name to search.
- Press Send to call them.
To add someone, press Directory, then Add. Enter the name and number and press Save.
Call forward
Press Menu, then Features, then Call Forward. Choose Always, Busy or No Answer, enter the number, and press Save.
Paging, mute and volume
Paging: if your phone has a paging key, press it, wait for the tone, then speak.
Mute: during a call, press Mute to turn your microphone off. Press it again to turn it back on.
Volume: press the volume bar while idle to change ring volume, or during a call to change call volume.
Voicemail and Starpeer codes
Codes that work on every Starpeer phone
When the message light is on, press the Message key and follow the voice prompts. The codes below do the rest, from any Starpeer phone.
* + ext
Send a caller to voicemail
During the call, press Transfer, dial * and the extension (for example *1000), then press Transfer again.
5001 + ext
Check voicemail from another phone
Dial 5001 followed by your extension, then enter your PIN.
7000
Park without a park key
During the call, press Transfer, dial 7000 and listen for the park spot (7001, 7002, 7003 and so on). Press Transfer. To pick the call up, dial that park number from any phone.
9000
Conference bridge
Dial 9000, enter the bridge PIN, say your name and press #. Up to 10 people can join.
Message · 6
Change your voicemail greeting
Press Message, enter your PIN, press 6 and follow the prompts. More in the greetings guide ↗.
Part 4 · Rebooting the phone
Hold X, then OK
Reboot the phone if it freezes, a key stops updating, or your administrator asks you to. Make sure you're not on a call first.
Step 1 of 3keep scrolling to advance
Hold the X key
Press and hold the X key below the navigation pad.
Press OK
When the screen asks "Reboot phone?", press OK.
Wait for the line keys
Wait a minute or two while the phone restarts. It's ready when your line keys come back.
If the phone won't respond at all, unplug the network cable (or power cord) from the back of the phone, wait 10 seconds, and plug it back in.
Don't unplug the phone while it restarts, and never choose Reset to Factory in the menu: it erases the phone's settings and needs your administrator to set it up again.
Quick reference and troubleshooting
If something's off.
- I want to…
- Press
- Call back the last number
- Redial twice
- Put a call on hold / pick it back up
- Hold / Hold again or Resume
- Send a call without talking first
- Transfer → number → Transfer
- Introduce a call first
- Transfer → number → Send → talk → Transfer
- Add a third person
- Conference → number → Send → Conference
- Park a call
- Park 1 or Park 2
- Stop calls ringing
- DND softkey
- Look up someone's number
- Directory → list → Send
- Check voicemail
- Message key
- Forward my calls
- Menu → Features → Call Forward
- Problem
- Try this
- Calls go straight to voicemail
- Check whether DND is on and press the DND softkey to turn it off (Mute does not turn DND on or off on this phone)
- Caller can't hear you
- Check whether Mute is on
- Calls ring somewhere else
- Turn off Call Forward under Menu → Features
- Message light won't go off
- Listen to or delete every new voicemail
- Phone is frozen or keys aren't updating
- Reboot: hold X → OK
- A key is missing or wrong
- Ask your administrator to update your buttons in Starpeer. The phone buttons guide ↗ shows how.
Still not right?
Call a VanBelkum tech at (616) 301-7676. Away from your desk? The WebPhone guide ↗ shows how to make and take calls from your computer.